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Our dedicated Experts are always on hand to help - either online or over the phone. Our customers are at the heart of everything we do, and our team of experts have a real passion for making sure people get the right cover for them. It was very easy to understand the cover being offered and to fill in the required information. The quoted price was also very acceptable. From policy wording to claims and repairs, we’re on a mission to make insurance for people like you.
So, you’ll have somewhere to stay should the worst happen, like fire or flood. Policy Expert offers three types of home insurance - buildings insurance, home contents insurance, or buildings and contents insurance combined. Buildings insurancecovers you against damage and loss to your building, including outbuildings, exterior and interior walls, roofs and flooring. Contents insuranceprotects you against loss, damage or theft of your belongings.
Policy Expert Home Insurance Review 2021
I’ve located your policy and I am in the process of investigating the points raised in the review. Should you wish to discuss this further, you can contact us at I am sorry to hear that you were initially unable to get through on the Home Emergency phone line. I can confirm that this phone line is accessible 24 hours a day. However, if the phone line was busy at the time, that could account for any delay in getting through. Please contact us at if there’s anything else you’d like to share.
We finally found the emergency number only to be told they have a 2 week wait for emergency plumbers. This is worthless cover, no help whatsoever in an emergency. How they can say this is emergency cover when it takes two weeks I don’t know, it’s disgraceful. Also unable to create a claim online as their website is not working. Therefore we can’t get an insurance assessor out because we can’t create a claim on their website and customer service were unable or not willing to do this for us.
Policy Expert
Although the awful experience was that my car had broken and had to cancel my policy so they charged me £100. How can they justify this when that’s like 3-4 months of instalments. Cost of living crisis and all that.
Most people switched the year after as Swinton renewals were ridiculous but you'll still get junk mail for years later. Are you a leasehold property owner? Although not a legal requirement, it's worth considering leasehold buildings insurance to cover damages to the building. Silver and Gold policyholders also get 12 months of free home emergency cover along with free legal assistance for the lifetime of the policy.
Home Insurance Guides
I was able to get a paper copy of the quote. That was presented in an easy to read layout, enabling me to understand all that was available, making me confident & happy to move to Policy Expert. Flood re-insurance is provided by Flood Re. What's this got to do with money saving?
Great customer ratings and cheap quotes for many people make Policy Expert a brand to consider. Read reviews and guides to get clarity over credit cards and see which is best for you. Find the best insurance deals for you and discover what you need to know, whatever your business. Read other reviews from people who have made claims to see what they are really like. Insurance coverage that provides funds for reasonable and necessary costs a business may incur in the event that business operations are interrupted.
Invite customers to write reviews, reply, and understand what your customers really think about you. Home insurance cover through Policy Expert provided the level of cover we required at a reasonable cost. We recently had to make a storm damage claim. The process was refreshingly easy, prompt and efficient. Within one week my domestic crisis was resolved and payment settled.
I also have my house and contents ins through them too. I had never heard of Policy Expert but was recommended by a friend who is very thorough about these things, so I thought I would ring for a quote - nothing to loose. The call handler was friendly & knowledgeable & patient with my many questions. The quote was extremely competitive & throughly explained.
Best price, around £100 cheaper than my current company quoted on renewal. Went with Policy Expert on a recommendation from a friend, couldn’t be happier. Having spoken with our claims team at Trinity, they advised us that you have now successfully logged an escape of water claim and that they have requested a surveyor to attend. I have always paid my policies this way, but have never been asked afterward to confirm my credit worthiness found this insulting at my time of life.
Then you need ring insurance make claim. Last April I had a leak in my shower upstairs and today I am still waiting for someone to come and replace my damaged tiles and laminate floor downstairs where the water leaked in to. Hi, I have made a claim last April and still in dispute with them. If you haven't already, please seriously consider someone else and this goes out to everyone else considering Policy Expert.
You should think about the level of cover you need from Policy Expert home insurance and what you want to be insured for so you select the most suitable product for you. Policy Expert has won numerous awards over the years. For example, it was voted Home Insurance Provider of the Year at the Moneyfacts Consumer Awards 2021 and Innovator of the Year at the UK FinTech Awards 2021. It's also been rated as the Number 1 home insurer on Review Centre from 2013 to 2021. Policy Expert is headquartered in London and has a customer service centre in Milton Keynes.
They are also rated the number 1 home insurance provider on Reviewcentre.com, based on over 50,000 customer reviews. Policy expert provides specialist home cover and has been rated Review Centre’s number one home insurance provider since 2013, with over 32,500 5-star ratings. They only launched in 2001, which shows how quickly they managed to find their feet and establish themself as a key player. They pride themself on have simple to understand policies that are free from industry jargon and this was recognised by a Crystal Mark from the Plain English Campaign. I remember Swinton did it a few years ago but they gave massive cashback deals and got a load of customers off money saving websites.
I found the process of arranging my home insurance very straightforward and easy to follow. I ended up with more cover than my old insurance for under half the cost. Good cover at very competitive price. Had a claim two years ago and dealt with very effectively with negligible impact on premium. From policy wording to claims and repairs, we’re on a mission to make Insurance for people like you.
Our UK-based service team has all the help and support you need and is only a click away. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform.
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