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Although the awful experience was that my car had broken and had to cancel my policy so they charged me £100. How can they justify this when that’s like 3-4 months of instalments. Cost of living crisis and all that.
The house contents and building policy is excellent value for money. Especially now that they have added additional repair services for free!! I am very happy with what is covered in the policy. I would definitely recommend Policy Expert to anyone when they come to buy or renew house insurance. All Policy Expert’s home contents insurance comes with in-and-away-from-home cover for your credit cards of up to £1,000.
Buildings & contents insurance review
We appreciate you taking the time to bring this to our attention. This is something that we are going to investigate with Go.Compare directly but as always, feedback from our customers is the most valuable way to improve our services. Customer services have always been easy to get hold of and helpful when contacted.
You should think about the level of cover you need from Policy Expert home insurance and what you want to be insured for so you select the most suitable product for you. Policy Expert has won numerous awards over the years. For example, it was voted Home Insurance Provider of the Year at the Moneyfacts Consumer Awards 2021 and Innovator of the Year at the UK FinTech Awards 2021. It's also been rated as the Number 1 home insurer on Review Centre from 2013 to 2021. Policy Expert is headquartered in London and has a customer service centre in Milton Keynes.
Policy Expert Buildings & Contents Insurance: What's Covered?
Starting with finding you the right cover for your needs.
I had to change my cover this year as I now have my son living with me. This was really easy to do on the website. Very simple and straightforward process.
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Our UK-based service team has all the help and support you need and is only a click away. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform.
When we called the emergency line the first man we spoke to could not find our insurance policy, despite us telling him the policy number . This meant we got referred to someone else who eventually called us in the middle of the night. We were left with no emergency accommodation and no where to go.
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Nothing of course but I've voted with my wallet and gone with the Halifax. After cashback it's £50 cheaper than the Saga renewal quote and only a few quid dearer than Policy Expert. Just hope that the Lloyds banking group are a bit more choosy where they do business with my money.
Quotes for your profile may be very different, so please just use the following data for educational purposes only; your quotes may reflect a large degree of variation. Additionally, insurance policies across different companies can be difficult to compare directly, as they can vary in terms of excess, inner cover amounts, etc. I have a genuine home emergency, having no electricity in my kitchen or living room, meaning no heating, hot water, cooker etc. Believing I had home emergency cover with Policy Expert, and also checking through my policy wording, I called them in dire need.
"I had some damage from a storm this winter. After making the initial claim which was contracted out to Trinity Claims. I heard nothing for several weeks." We don't as a general policy investigate the solvency of companies mentioned , but there is a risk any company can struggle and it's rarely made public until it's too late . Leak in ceiling water pouring through. Ok 8f you can't see we won t send.
I’ve located your policy and I am in the process of investigating the points raised in the review. Should you wish to discuss this further, you can contact us at I am sorry to hear that you were initially unable to get through on the Home Emergency phone line. I can confirm that this phone line is accessible 24 hours a day. However, if the phone line was busy at the time, that could account for any delay in getting through. Please contact us at if there’s anything else you’d like to share.
I found the process of arranging my home insurance very straightforward and easy to follow. I ended up with more cover than my old insurance for under half the cost. Good cover at very competitive price. Had a claim two years ago and dealt with very effectively with negligible impact on premium. From policy wording to claims and repairs, we’re on a mission to make Insurance for people like you.
Best price, around £100 cheaper than my current company quoted on renewal. Went with Policy Expert on a recommendation from a friend, couldn’t be happier. Having spoken with our claims team at Trinity, they advised us that you have now successfully logged an escape of water claim and that they have requested a surveyor to attend. I have always paid my policies this way, but have never been asked afterward to confirm my credit worthiness found this insulting at my time of life.
I also have my house and contents ins through them too. I had never heard of Policy Expert but was recommended by a friend who is very thorough about these things, so I thought I would ring for a quote - nothing to loose. The call handler was friendly & knowledgeable & patient with my many questions. The quote was extremely competitive & throughly explained.
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